If you’re interested in solving challenging problems for some of the world’s leading publishing companies, while also getting to work with a world-class team that is fun, caring, and nimble, then this opportunity will likely resonate with you. We are a group of individuals committed to providing our customers with world-class technology, best-in-class strategic services and cutting-edge industry insights.

Polar partners with the world’s leading premium publishers to help scale their branded content business. Conde Nast, Huffington Post, The Telegraph, News Australia, Post Media and hundreds of other customers use our platform to scale their branded content business. Polar makes it easy to create dynamic native formats for any device, promote branded content across multiple channels, optimize performance, and assess engagement with insights.

The Technical Account Manager role at Polar sits at the intersection of business and technology. It requires an even mix of account management and front-end development skills. You will be working directly with technical counterparts at Polar’s clients, managing expectations, executing on projects, providing excellent service and building strong relationships. You will also be developing, testing and troubleshooting solutions for the clients that would require experience with web development and design using HTML/CSS and integrating 3rd party solutions using Javascript. A deep understanding of how websites work and knowledge of common web development tools such as Chrome Web Inspector are key benefits for this role.

If you have the instincts to navigate complex projects, manage expectations with multiple stakeholders at top-tier publishers, and the technical aptitude to dive into code and implement solutions, then this is the perfect role for you.

We are headquartered in Toronto and have a growing global footprint, with offices in New York, London and Sydney. This position will be based out of our growing team in London, UK.

Interested in joining our growing family? Learn more at www.polar.me/careers

Responsibilities

  • Serve as the primary technical contact for our customers, and ensure the satisfactory resolution of all support requests by interfacing with Product and Engineering teams.

  • Project Manage the implementation process, from kickoff through launch. Scope, plan and manage progress against the plan - set up weekly meetings, and manage deliverables/milestones, escalate risks and issues, propose solutions.

  • Train Customers on all technical and non-technical aspects of Polar’s platforms and products.

  • Design and develop ad solutions for top-tier media websites using HTML/CSS and Javascript. Test and troubleshoot implementations using common front-end web development tools.

  • Manage multiple integration projects concurrently providing excellent service and building a strong long-term partnership with clients.

  • May require frequent travel between New York, Toronto and other North American cities to meet and interact with customers.

Requirements

  • A Bachelor’s degree and at least 2-3 years of work experience preferably in a technical and/or customer facing role.

  • High level of comfort with training and supporting clients on a technology platform. Experience with configuring and implementing software applications.

  • Basic knowledge or prior experience of web development and troubleshooting with HTML, CSS and JavaScript is required.

  • Experience and aptitude for web and advertising related technologies and SaaS platforms is a plus.

  • Project management skills: specifically, being able to lay out deliverables and follow-through on hitting them.

  • Understanding of the online advertising industry, preferably from the perspective of a publisher, SSP, or other publisher tech provider.

Life At Polar

Ordinary days are for ordinary people - you’ll find neither at Polar! Joining the Polar team means working with a tight group of passionate individuals that all have an unmatched dedication to revolutionizing the digital publishing industry. Our culture is built on a foundation of business transparency with an office-wide “no-door” policy - that’s right, nobody has an office! Every Monday, Wednesday and Friday the entire global team meets virtually for 15 minutes with updates from every department so that everyone knows what’s going on.

Our core values are leadership, fearlessness, awareness and growth. Share with us how you live these values personally or professionally.

Highlights You Should Know About Polar